Refund policy

Each product is crafted exclusively after an order is placed, ensuring a unique and personalized experience. Because of this, we cannot accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind.

However, if you receive a damaged item or there’s a manufacturing issue, we’re happy to provide a free replacement or a refund. Please notify us within 30 days of receiving the product by submitting the “Submit Issue” form and including a clear photo of the issue. We're here to assist you!

REFUNDS & REPLACEMENTS

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 
  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

REPLACEMENT/REFUND EXEMPTIONS

YourProudMoment.com will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to you (if and as applicable).
  • Buyer's Remorse –We do not refund orders for buyer’s remorse. 
  • Rejected by Customs - If a package is returned due to customs rejection, please contact the customers support.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yourproudmoment@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yourproudmoment@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yourproudmoment@gmail.com.